We take great care when producing and packaging our products so they arrive to you in top condition. If you do however receive your item damaged or faulty we will endeavour to resolve this as quickly as we can.
If for whatever reason you are not 100% happy with your order please do get in touch to arrange a refund, requiring the item(s) are returned back to us within 60 days of purchase.
Please note: Items must be returned in a re-sellable condition with original packaging in order to qualify for a refund, unless authorised by our team.
Unfortunately, we are unable to cover the costs of returns if the items are not faulty, unless previously agreed by us.
For items not purchased directly though Us;
We are unable to refund or accept returns for any items purchased through a third party such as other online platforms or independent retailers. If you are not 100% happy with your items, please direct any enquires to the place of purchase. If you are unsure contact a member of our team who will advise you.
We understand how important it is to our customers to receive their orders quickly, and so we endeavour to send your purchases as soon as possible, often well within the estimated delivery times. As all of our candles are hand poured often to order, occasionally they may take a little longer to arrive. If this is the case we will let you know and do our best to get it sent out to you as quick as possible. If you've ordered something for a special occasion please let us know in the notes section of your order, or give us a call and we'll see what we can do to ensure it arrives well in time.
For larger orders, delivery may sometimes take a little longer as we do not keep a large stock of products. This is because we pour in small batches to ensure premium quality and that you receive freshly poured candles!
Covid-19 : There might be a delay of 1-2 weeks for the delivery because of the disruption due to Coronavirus-related absences at local mail centres or delivery offices.
For UK delivery orders should arrive within 2-4 working days via Royal Mail
Standard delivery costs are £3.50
We don't currently offer Next Day delivery, but if you would like your purchase sooner contact our team to see what we can do for you.